What Does an Ombuds Do?

As a confidential and independent third-party neutral, the Ombuds can help you clarify concerns, become a more effective communicator, and successfully navigate any situation that arises during your time at South Texas College.

The Ombuds will:

Listen to concerns in a safe and neutral setting where individuals feel respected
Act as a confidential sounding board
Assist in exploring options and researching resources
Value diversity
Explain College policies and procedures
Teach conflict resolution skills and share best practices
Mediate or facilitate conversations
Help you to analyze the problem or concern
Help identify options
Make inquiries into a problem or concern when appropriate
Help develop problem-solving skills so individuals will be better able to act on their own behalf in resolving conflicts
Make referrals to other campus and community resources

The Ombuds will not:

Advocate for either side of a dispute
Require participation
Conduct formal investigations
Adjudicate/Make decisions
File and/or write complaints or appeals on behalf of visitors
Participate in any formal processes
Give legal advice
Get involved with non-college related problems or concerns
Serve as an office of record or as an agent of notice for the College
Disclose any identifying information without permission/consent
Keep identifying records or formal written records
Provide Therapy

Common Issues / Concerns:

Possible violations of College policy
Communication problems
Academic policies or disputes
Red tape in College procedures
Misunderstandings
Appropriate ways to frame and discuss issues
Untangling a complicated situation
Service issues, in the classroom or on campus
Accessing other College resources
Formal processes for resolving issues
Other campus concerns

We can listen, brainstorm, explore, coach, and offer referrals, but you decide if and how to proceed. Raising concerns with us doesn’t initiate any formal action or process. You own the problem and the solution.